# Locket Help Center

> How can we help?

## Account

- [Why can't I sign up with my phone number?](https://help.locket.com/en/articles/5859726-why-can-t-i-sign-up-with-my-phone-number.md): Possible reasons your phone number may not work during Locket sign up.
- [How do I delete my Locket account?](https://help.locket.com/en/articles/7914980-how-do-i-delete-my-locket-account.md): Steps to permanently delete your Locket account.
- [How do I change my username?](https://help.locket.com/en/articles/14294384-how-do-i-change-my-username.md)

## Locket Basics

- [How do I add the Locket widget to my Home Screen?](https://help.locket.com/en/articles/7914857-how-do-i-add-the-locket-widget-to-my-home-screen.md): Steps to add the Locket widget to your home screen.
- [How do I add friends on Locket?](https://help.locket.com/en/articles/7914880-how-do-i-add-friends-on-locket.md): Ways to add friends so you can start sharing Lockets with them.
- [How do I share my invite link?](https://help.locket.com/en/articles/7914923-how-do-i-share-my-invite-link.md): How to send your Locket invite link so others can add you.
- [How do I unfriend someone?](https://help.locket.com/en/articles/7914985-how-do-i-unfriend-someone.md): Steps to remove someone from your friends list on Locket.
- [How many friends can I have on Locket?](https://help.locket.com/en/articles/7915024-how-many-friends-can-i-have-on-locket.md): About Locket's friend limit and how it works.
- [How do I capture video on Locket?](https://help.locket.com/en/articles/7915017-how-do-i-capture-video-on-locket.md): How to record and send video using the Locket camera.
- [How to delete a Locket?](https://help.locket.com/en/articles/10926929-how-to-delete-a-locket.md): Steps to remove a Locket that you’ve sent.
- [How do I share past Lockets with new friends?](https://help.locket.com/en/articles/10927024-how-do-i-share-past-lockets-with-new-friends.md): How previous Lockets appear when you add a new friend.
- [How do I connect Spotify or Apple Music to Locket?](https://help.locket.com/en/articles/7914992-how-do-i-connect-spotify-or-apple-music-to-locket.md): How to connect your music provider so songs can appear in Locket.
- [How do I share Lockets to other apps or save to my photo library?](https://help.locket.com/en/articles/7914937-how-do-i-share-lockets-to-other-apps-or-save-to-my-photo-library.md): Ways to export Lockets to other apps or save them to your device.
- [How do I restore my Locket Streak?](https://help.locket.com/en/articles/14189020-how-do-i-restore-my-locket-streak.md): When and how a lost Locket Streak may be restored.
- [What is Rollcall?](https://help.locket.com/en/articles/11057175-what-is-rollcall.md): Learn about Rollcall, a weekly photo dump with your Locket friends.
- [What is Locket Friend Fund?](https://help.locket.com/en/articles/14881586-what-is-locket-friend-fund.md): Learn the rules of Locket Friend Fund and how it works.

## Locket Gold

- [What is Locket Gold and what features are included?](https://help.locket.com/en/articles/11057185-what-is-locket-gold-and-what-features-are-included.md): An overview of the Locket Gold subscription and the included benefits.
- [How do I cancel my Locket Gold subscription?](https://help.locket.com/en/articles/14188210-how-do-i-cancel-my-locket-gold-subscription.md): How to cancel your current Locket Gold subscription.
- [How do I restore my Locket Gold purchase?](https://help.locket.com/en/articles/10927150-how-do-i-restore-my-locket-gold-purchase.md): How to restore a previously purchased Locket Gold subscription.
- [How do I request a refund for Locket Gold?](https://help.locket.com/en/articles/14290690-how-do-i-request-a-refund-for-locket-gold.md): How to request a refund for your Locket Gold subscription through Apple or Google

## Troubleshooting

- [Why does my friend have a new feature and I don't?](https://help.locket.com/en/articles/14294631-why-does-my-friend-have-a-new-feature-and-i-don-t.md): Why some Locket features may appear for others before you
- [I can't log in to my Locket account](https://help.locket.com/en/articles/14294352-i-can-t-log-in-to-my-locket-account.md): What to do if you're having trouble logging into your Locket account
- [I forgot my password](https://help.locket.com/en/articles/14294367-i-forgot-my-password.md): How to reset your Locket password and get back into your account
- [I'm not receiving the email verification code](https://help.locket.com/en/articles/14294393-i-m-not-receiving-the-email-verification-code.md): What to do if you're not getting a verification email when signing up for Locket
- [Why isn't my Locket widget updating?](https://help.locket.com/en/articles/5859739-why-isn-t-my-locket-widget-updating.md): Reasons the Locket widget may not refresh with new photos.
- [Why doesn't Locket appear when I try to add the widget?](https://help.locket.com/en/articles/5859709-why-doesn-t-locket-appear-when-i-try-to-add-the-widget.md): Possible causes if Locket does not appear in the widget list.
- [Why can't I add a friend on Locket?](https://help.locket.com/en/articles/5859741-why-can-t-i-add-a-friend-on-locket.md): Tips and tricks for when a friend can't be added.
- [Why isn't my camera working in Locket?](https://help.locket.com/en/articles/7914993-why-isn-t-my-camera-working-in-locket.md): Common causes of camera problems when using Locket.
- [Where did my photos go?](https://help.locket.com/en/articles/7915000-where-did-my-photos-go.md): Possible reasons photos may no longer appear in Locket.
- [Why can't I send photos on Locket?](https://help.locket.com/en/articles/14294442-why-can-t-i-send-photos-on-locket.md): What to do if you're having trouble sending photos to your friends

## Parent Center

- [My teen asked me to get Locket. What is it?](https://help.locket.com/en/articles/14225418-my-teen-asked-me-to-get-locket-what-is-it.md): Learn more about how Locket works
- [How does Locket stay safe for teens?](https://help.locket.com/en/articles/14222204-how-does-locket-stay-safe-for-teens.md): Learn more about how Locket has been designed to be safe and positive for everyone
- [How is Locket different from other social media?](https://help.locket.com/en/articles/14188147-how-is-locket-different-from-other-social-media.md)
- [What do other parents say about Locket?](https://help.locket.com/en/articles/14188150-what-do-other-parents-say-about-locket.md)
- [How does Locket protect teens from strangers?](https://help.locket.com/en/articles/14188146-how-does-locket-protect-teens-from-strangers.md)
- [How do I report content on Locket?](https://help.locket.com/en/articles/14225242-how-do-i-report-content-on-locket.md)
- [How can I limit the time my teen spends on Locket?](https://help.locket.com/en/articles/14288893-how-can-i-limit-the-time-my-teen-spends-on-locket.md)

## Safety Center

- [How does Locket keep the platform safe?](https://help.locket.com/en/articles/14187240-how-does-locket-keep-the-platform-safe.md): Overview of safety, moderation, and reporting on Locket
- [How do I hide someone on Locket?](https://help.locket.com/en/articles/14172862-how-do-i-hide-someone-on-locket.md): Learn how to hide a friend's content on Locket or hide your content from them.
- [How do I block someone on Locket?](https://help.locket.com/en/articles/7915064-how-do-i-block-someone-on-locket.md): Learn how to block a friend from finding you or seeing your Lockets
- [How do I report content on Locket?](https://help.locket.com/en/articles/14186139-how-do-i-report-content-on-locket.md): Report photos, videos, comments, and messages
- [How do I keep my Locket account secure?](https://help.locket.com/en/articles/14187697-how-do-i-keep-my-locket-account-secure.md)
- [I think my Locket account was accessed by someone else](https://help.locket.com/en/articles/14294448-i-think-my-locket-account-was-accessed-by-someone-else.md): What to do if you suspect unauthorized access to your account
- [Tips for staying safe on Locket](https://help.locket.com/en/articles/14186612-tips-for-staying-safe-on-locket.md)

## Privacy & Legal

- [How does Locket use my photos and videos?](https://help.locket.com/en/articles/14188121-how-does-locket-use-my-photos-and-videos.md): A simple breakdown of how your photos and videos are handled on Locket.
- [Does Locket access my contacts?](https://help.locket.com/en/articles/14291099-does-locket-access-my-contacts.md): How Locket uses your contact list and how to control it.
- [Can I download or request a copy of my data?](https://help.locket.com/en/articles/14291054-can-i-download-or-request-a-copy-of-my-data.md): How to request a copy of the personal data Locket has about you.
- [What are Locket's Terms of Service](https://help.locket.com/en/articles/14291116-what-are-locket-s-terms-of-service.md): Learn more about the Locket Terms of Service
- [What are Locket's Privacy and Cookie policies?](https://help.locket.com/en/articles/14290710-what-are-locket-s-privacy-and-cookie-policies.md): Read the Locket Privacy and Cookie policies
- [What is Locket's Child Safety Policy?](https://help.locket.com/en/articles/14188129-what-is-locket-s-child-safety-policy.md): Learn about how Locket protects and prevents against Child Sexual Abuse and Exploitation \(CSAE\)
- [Locket Back to School Giveaway](https://help.locket.com/en/articles/16006126-locket-back-to-school-giveaway.md): Learn the rules of Locket Back to School Giveaway
- [Law Enforcement Request Guidelines](https://help.locket.com/en/articles/14188133-law-enforcement-request-guidelines.md): Information for Law Enforcement